ChatGPT is a term that is quickly becoming popular within the corporate world—and not always with great response. While some are quick to dismiss ChatGPT—and artificial intelligence in general—as a threat to our daily lives, it can actually be a great tool for corporate training, from providing efficient customer service to helping employees learn new skills.
Here, we’ll discuss some of the benefits of using AI-enabled technology for corporate training and how it can help companies grow and develop their employees.
What is ChatGPT?
ChatGPT is an artificial intelligence (AI) technology that is used in corporate learning and development to create virtual conversations and discussions, allowing companies to facilitate collaborative learning between employees. Not only does it provide an interactive, engaging experience that can be tailored to the specific needs of each organization, but it also allows employees to explore a wide range of topics, while providing real-time feedback on their performance.
What is the difference between ChatGPT and AI?
ChatGPT is a type of artificial intelligence (AI) that has been developed specifically to provide conversational learning and development experiences. In a rather innovative way, ChatGPT combines natural language processing, machine learning, and artificial intelligence to create an interactive chatbot that can answer questions and provide guidance to learners. As a result, ChatGPT has the ability to respond to questions, follow conversations, and understand natural language better than general AI algorithms.
In contrast, general AI refers to broader artificial intelligence that is not specific to any one task or application. It can be used to automate tasks and develop predictive models to make decisions, and is used for a variety of tasks such as robotics, computer vision, natural language processing, and more.
ChatGPT and AI are similar in that they both use AI algorithms for learning and development. Both rely on natural language processing and machine learning in order to understand human input and generate outputs. However, ChatGPT is different from traditional AI in that it focuses more on conversation-like interactions, rather than processing large amounts of data. This makes it an incredible (and scary!) tool for corporate learning and development.
How can AI be used for corporate training?
Not surprisingly, AI training has become a growing trend in the world of corporate learning and development. Companies are increasingly incorporating artificial intelligence into their corporate training programs, because it can often reduce the time and cost associated with training by providing personalized learning experiences tailored to an individual’s skills and needs.
AI can also be used to automate assessment processes, to evaluate employee performance, and to provide interactive and engaging training experiences. Similarly, ChatGPT capitalizes on these processes by creating a cleaner facade of interactivity—users can simply chat with AI as if it were another person on the other side of the screen. In either case, AI (and by default, ChatGPT) can be of huge benefit to organizations for learning and training—if they are leveraged well and incorporated as part of a larger and formalized training program.
What are the pros and cons of using AI for training?
The use of AI in corporate training has numerous advantages. Not only can AI-powered training systems provide personalized instruction and targeted feedback to employees and improve learning outcomes, but AI-driven solutions also make training more efficient, as they can identify areas where employees are struggling and quickly address them.
Additionally, AI can be used to track employee progress, enabling companies to measure the effectiveness of their learning and development programs. Therefore, by leveraging AI technology, organizations can create smarter, more adaptive training experiences that better meet the needs of their employees.
However, while AI can be a great tool to improve corporate learning and development, there are some potential drawbacks to consider. One of the most significant issues is that AI training can be limited in scope. AI is generally limited to pre-programmed tasks and may not be able to accurately adapt to unexpected conditions or changes in the environment.
Additionally, AI can be expensive and time-consuming to develop, so organizations must be willing to invest significant resources into creating and maintaining an effective AI training program.
While there are pros and cons to utilizing AI within your organization in any variety of ways, it can still be an overwhelming process to consider for many in the C-Suite. To give you a cleaner example of how AI can help you in your training and assessment efforts, let’s take a look at our platform which utilizes AI to streamline the process: Bongo.
A Case Study: Bongo’s AI-enabled Auto Analysis
Our AI-driven video coaching platform offers an innovative approach to corporate training with our AI-enabled Auto Analysis feature. As part of our larger video-based training and assessment platform, Auto Analysis uses advanced AI algorithms to automatically analyze learners’ progress, providing valuable insights into how they are doing with their training.
While there are a number of ways that our tool can help make the training process more efficient and effective for organizations to implement, the Auto Analysis tool specifically monitors learner progress in real-time and provides an accurate analysis of the learner’s progress by understanding the individual learning objectives and team objectives set by the trainers of the program. Then, it automatically generates helpful metrics based on the gathered data. Our technology also offers a “Phrase Generator” feature which can help to generate key terms for facilitators, saving them time and effort during the set-up phase.
Overall, our AI-enabled Auto Analysis and Phrase Generator features are invaluable tools for companies looking to get the most out of their corporate training programs. With these features, companies can easily track their employees’ progress and ensure that they are receiving appropriate and personalized AI training to help them reach their learning goals. Furthermore, these tools help to reduce costs associated with manual analysis and ensure that employees are engaged with the corporate training material, all at a low per-user cost that ensures that streamlining training efforts doesn’t have to break the bank.
As you can see, while AI and ChatGPT may be getting a bad reputation in the media, the reality of AI is far different; organizations can leverage the functionality and ease of use of AI to better their company in a number of different ways.
If you’re interested in learning more about how Bongo’s AI-driven tools can help your organization scale, reach out and schedule a demo of Bongo’s full range of capabilities. Or, learn more about Auto Analysis and its use of AI for the corporate learning and training space on our website.