Customer Success
Reduce Customer Churn
Verify your CSMs can drive customer value and advocacy with Bongo’s video and AI platform
Scale customer success training without scaling headcount
Record video
Customer success team members practice by recording themselves onboarding customers, solving issues, or explaining features.
Get feedback
Bongo provides instant AI coaching and human feedback to help them improve their communication and problem-solving skills.
Get feedback
Bongo provides instant AI coaching and human feedback to help them improve their communication and problem-solving skills.
Prove ability
Final assessments show they’re ready to support customers effectively before working with them live.
If they can say it, Bongo can assess it
Case Study
Bongo Scales ServiceNow’s Certification Program to Increase Capacity and Expand Feedback Opportunities
ServiceNow’s certification program has been significantly enhanced by the integration of Bongo and Intrepid by VitalSource with Now Learning, ServiceNow’s Learning Management System.
+$0
Increase in annual revenue for ServiceNow